Biletico Terms of Use

The Biletico Terms of Use aim to inform the natural or legal persons who receive services from BİLETİCO BİLET VE ETKİNLİK ORGANİZASYON HİZMETLERİ A.Ş. ("Biletico") through its website, mobile application or other online/offline channels.

1. Definitions

1.1. Biletico: The company that carries out the sale, distribution and marketing of event and/or organization tickets and provides the related infrastructure.

1.2. Event/Organization: Refers to all kinds of cultural, artistic, sporting or entertainment activities such as concerts, theatre, festivals, cinema, sports competitions, exhibitions, shows, conferences and the like.

1.3. Organizer: The natural or legal person who actually organizes or performs the event, or acts as an intermediary in its organization.

1.4. User: The person who purchases tickets, makes reservations or carries out transactions on the site or application through Biletico.

1.5. Ticket: The electronic or printed admission document that, as a result of the User's purchase, grants the right to attend the relevant event.

1.6. Service: All online or offline transaction, access and infrastructure services offered to the user by Biletico that act as an intermediary in ticket sales.

1.7. Personal Data: Any information relating to an identified or identifiable natural person within the meaning of Law No. 6698 on the Protection of Personal Data (KVKK).

1.8. Force Majeure: Refers to circumstances beyond the control of the parties, such as natural disasters, fire, flood, earthquake, war, epidemic, decisions of official authorities, infrastructure failures, strikes, lockouts, etc., that make the performance of the service partially or entirely impossible.

2. General Provisions

2.1. This Agreement covers all transactions carried out by the user through the Biletico website, mobile application or other channels. By completing a ticket purchase or reservation, the User is deemed to have accepted the provisions of this Agreement.

2.2. Biletico is solely a platform that acts as an intermediary in ticket sales. All responsibility for the content, date, venue, organization and performance of Children's Events lies with the relevant organizer.

2.3. The User is obliged to provide accurate, complete and up-to-date information when purchasing tickets. All liability arising from providing incorrect information lies with the user.

2.4. Biletico reserves the right to unilaterally amend the terms of this Agreement when it deems necessary. The current agreement text takes effect as of the moment it is published on the Biletico website and mobile application.

2.5. The User agrees not to act contrary to applicable legislation, morality and public order, and not to infringe the rights of third parties, when carrying out transactions.

2.6. Biletico takes the utmost care to ensure that its systems operate uninterrupted and error-free. However, it gives no guarantee regarding access problems resulting from technical faults, maintenance or force majeure.

2.7. The User agrees to use Biletico services for personal use only and not for commercial purposes or for sale/distribution to third parties.

3. User Rights and Obligations

3.1. The User undertakes that the personal information provided when purchasing tickets is accurate. The User is liable for damages arising from providing incorrect/incomplete information.

3.2. The User accepts that the purchased ticket is intended only for their own use or for transfer to third parties as a gift, and that they will not copy, resell or distribute it for commercial purposes.

3.3. The User accepts and is obliged to comply with all rules relating to the purchased ticket (venue, date, time, age restriction, etc.).

3.4. Compliance with the security rules set by the organizer to maintain order at the event venue is mandatory. Biletico bears no responsibility if entry to the event is refused due to behavior contrary to these rules.

3.5. The User is obliged to protect their account and password. All liability that may arise if account information is used by third parties lies with the user.

4. Biletico's Rights and Obligations

4.1. Biletico provides the technical infrastructure necessary to offer the User a secure and uninterrupted service during the ticket purchase process.

4.2. Biletico is not responsible for content, cancellations, postponements or venue changes in events that are the responsibility of the Organizer.

4.3. Biletico is obliged to protect User information in accordance with its privacy policy and applicable legislation.

4.4. In case of suspected fraud or misuse, Biletico has the right to cancel the user's transaction and suspend their account.

5. Sales, Ticketing and Payment Terms

5.1. Ticket prices, service fees and other additional charges are clearly shown to the user at the time of purchase.

5.2. After the purchase is completed, the ticket is sent to the user electronically or delivered physically.

5.3. Payments are carried out securely through contracted banks and payment institutions.

5.4. Ticket prices include VAT and service fees, if any. However, bank charges, commissions or additional fees arising during the transaction are borne by the User.

6. Cancellation, Refund and Right of Withdrawal

6.1. Pursuant to Law No. 6502 on Consumer Protection, event tickets are not subject to the right of withdrawal, as they relate to a service performed on a specific date. The User cannot return or exchange a purchased ticket.

6.2. Cancelling or rescheduling the event is the Organizer's responsibility. In these cases Biletico refunds the ticket price to the User; the service fee, which covers the ticketing service Biletico provided, is not refunded. Cancellations and date changes are, as a rule, made at least 48 hours before the event.

6.3. If the event is cancelled, the refund is made via the payment method used to purchase the ticket. Biletico is not responsible for delays caused by the refund periods of banks and payment institutions.

6.4. If the event date changes, tickets remain valid for the new date. A User who cannot attend on the new date may request a refund of the ticket price before the event by emailing Biletico support with the order number; the service fee is not refunded.

7. Limitation of Liability

7.1. Biletico is not liable for damages the user may suffer because the organizer fails to fulfil its obligations.

7.2. Responsibility for matters such as security, health, transportation, parking and food and beverage services at the event venue lies entirely with the organizer.

7.3. In cases of force majeure, Biletico accepts no liability for the partial or complete non-fulfilment of its obligations.

8. Intellectual Property Rights

8.1. All trademark, logo, visual, software, design and database rights relating to the Biletico website, mobile application and content belong to Biletico.

8.2. The User may not reproduce, distribute, copy or use this content for commercial purposes without Biletico's written consent.

9. Privacy and Protection of Personal Data

9.1. Biletico processes the User's personal data solely for the purpose of performing the service, in accordance with the relevant legislation and the KVKK.

9.2. Detailed information on the processing of personal data is available in the "Biletico Privacy and Personal Data Protection Policy".

9.3. By completing a ticket purchase, the User is deemed to have consented to the processing of their personal data within this scope.

10. Force Majeure

10.1. Circumstances beyond the control of the parties, such as natural disasters, fire, flood, earthquake, war, epidemic, decisions of official authorities, infrastructure failures, strikes, lockouts, etc., are deemed force majeure.

10.2. In the event of force majeure, the parties cannot be held liable for failing to fulfil their obligations.

11. Dispute Resolution and Jurisdiction

11.1. In disputes that may arise from this Agreement, an amicable settlement between the parties will be sought first.

11.2. If no settlement can be reached, the Istanbul Courts and Enforcement Offices have jurisdiction.

11.3. A User acting as a consumer may apply to the Consumer Arbitration Committee and Consumer Courts at their place of residence or where the transaction was carried out.

12. Entry into Force

12.1. By carrying out transactions on Biletico, the User declares that they have read, understood and accepted the provisions of this Agreement.

12.2. The Agreement enters into force upon the User's approval.