Biletico Distance Sales Agreement and Sales Policy

Article 1 - Parties

This Distance Sales Agreement has been concluded electronically between the parties whose details are given below, pursuant to Law No. 6502 on Consumer Protection and the provisions of the related legislation:

Biletico is an online ticket sales website that offers users, through its website, all sporting, cultural, artistic, educational and entertainment shows, events and services organized by organizer companies. The scope of the service provided by Biletico consists solely of the purchase by users, under the conditions specified on the website, of events and services organized by organizer companies. Biletico is not the organizer of any event offered on the Site. Biletico has no agency, representation or dealership relationship with the organizer companies that organize the services and events offered. Biletico is only the ticket sales intermediary for the services and events offered; it is not their performer, presenter or provider.

1.1. Seller / Service Provider

Trade Name: BİLETİCO BİLET VE ETKİNLİK ORGANİZASYON HİZMETLERİ A.Ş.
Tax Office: Alemdağ V.D.
Tax Number: 1710709047
Address: FATİH SULTAN MEHMET MAHALLESİ BALKAN CADDESİ MEYDAN İSTANBUL AVM BALKAN CADDESİ NO:62/A ÜMRANİYE / İSTANBUL
E-mail Address: [email protected]

1.2. User

Refers to users who are registered on or visit the Site.

Article 2 - Definitions

2.1. Event: Refers to all sporting, cultural, artistic, educational and entertainment shows forming the subject of this agreement, to be organized by the Organizer in accordance with the laws of the Republic of Türkiye.

2.2. User: Refers to persons who purchase or consider purchasing tickets through Biletico sales channels for the events forming the subject of this agreement.

2.3. Ticket: Refers to the printed or digital document delivered to the consumer, having no monetary value in itself, which provides admission to an Event organized by Organizers in return for the fee determined through the services directed by Biletico.

2.4. Ticket Sales Channels: Refers to Biletico's website, the customer support line 0850 309 55 80 and all Biletico applications published/to be published for smartphones.

2.5. Digital Ticket: The type of ticket created digitally and delivered to the e-mail address provided by the consumer.

2.6. Ticket Sales Price: Refers to the fee shown in the system by Biletico at the time of sale and paid for the ticket the consumer purchases to enter the event.

2.7. Service Fee: Refers to the fee charged to the consumer, added to the ticket sales price, in return for the services provided by Biletico under this agreement.

Article 3 - Subject

The subject of this Agreement is the regulation of the rights and obligations of the parties regarding the sale and delivery of the electronic ticket, whose characteristics, sales price and conditions are specified below, ordered electronically by the BUYER through the www.biletico.com website belonging to the SELLER.

Article 4 - Service Subject to the Agreement

4.1. The total price including VAT and any additional costs applicable to each event or service are shown in detail on the relevant Event page. The stated prices are valid until updated, and new prices apply from the moment a change is made.

4.2. Pricing, ticket categories, seating arrangements, quotas and per-person ticket limits are determined entirely by the Company organizing the event/service. The Company may also run various campaigns such as discounts, additional discounts, pre-sales, general sales, combined or package sales. These arrangements apply only going forward and do not affect previously completed sales. Biletico cannot be held responsible for the pricing and campaign policies of the Companies.

4.3. A service fee is charged to the user separately for each ticket. The service fee covers the ticketing service Biletico provides and is not refunded in any refund case, including cancellation or rescheduling of the event. The service fee does not constitute a guarantee regarding the content and conditions of the event or service. All responsibility regarding the scope, price, rules or manner of presentation of the ticket lies solely with the company organizing the event.

4.4. Biletico acts solely as an intermediary; it is not the party that directly provides the service. Therefore, it cannot be held responsible for matters such as the cancellation of the event, its defective or incomplete presentation, or its failure to take place under the stated conditions. The User agrees to direct such claims directly to the relevant Company and not to hold Biletico liable in any way.

Article 5 - Payment and Ticket Delivery

5.1. Payment can be made by credit card, EFT or bank transfer. When payment in installments is chosen, the User is deemed to have agreed to pay any installment charges.

5.2. The purchase is finalized when the payment amount reaches Biletico's account. After this stage, the ticket is created electronically and sent to the User by e-mail or SMS. Entry to the event is provided by showing the ticket with the QR code.

5.3. If for any reason the payment is not completed or is cancelled in the bank records, Biletico's obligation to provide the ticket ends.

Article 6 - User's Terms of Use of the Site

6.1. Intellectual and Industrial Property Rights: All written, visual and technical content on biletico.com.tr, including the sales system, business model, business method and other materials, is exclusively owned by Biletico or used under license. These materials are protected under the relevant intellectual and industrial property legislation. The User may not copy, reproduce, publish, use for commercial or personal purposes, or transfer to third-party sites the content, in whole or in part, without Biletico's prior written consent.

6.2. Software Rights: All rights to the software, code and algorithms used in the design of the Site and the creation of the database belong to Biletico. Copying, modifying or using this software without permission in any way is prohibited.

Article 7 - Information and Terms of Communication with the User

7.1. Pursuant to this Agreement, Biletico is authorized to send informational e-mails to users' e-mail addresses registered in the system, and informational SMS messages to their mobile phone numbers. By approving this agreement, the User is deemed to have given prior consent to such e-mail and SMS messages.

7.2. The Member has the right to have e-mail and/or SMS messages cancelled at any time and without giving any reason, by applying to Biletico free of charge.

7.3. Biletico may send SMS or e-mail messages to its members solely for informational purposes, regarding matters such as event cancellations, date changes, updates made on the website and similar.

Article 8 - Ticket Sales and Terms of Use

8.1. Role and Responsibilities of the Parties: Biletico has no dealership, representation, distributorship or similar legal/commercial relationship with any organizer, club, theatre, federation or event venue; it only offers for sale and distributes the tickets determined by event organizers.

8.2. Purchase Process: During the ticket purchase, the date, venue, category, seating arrangement and other rules relating to the event are presented to the buyer. It is not possible to proceed to payment without approving this information.

8.3. Number of Tickets and Restrictions: Ticket purchase limits may be set for events per person or per household/credit card. These restrictions are applied to prevent unfair purchases.

Article 9 - Right of Withdrawal and Refunds

9.1. Pursuant to the provision in subparagraph (g) of Article 15 of the Distance Contracts Regulation, stating that "the right of withdrawal cannot be exercised for contracts relating to accommodation, transportation of goods, car rental, supply of food and beverages, and leisure activities for entertainment or recreation that must be performed on a specific date or period", event tickets are excluded from the scope of the right of withdrawal. Therefore, refunds and exchanges of tickets are not possible except where the event is cancelled or postponed.

9.2. In any case, if an Event and/or service purchased through Biletico is disrupted, not performed at all or postponed by the Company for reasons attributable to the organizer company, the organizer company that made the sale is solely responsible for such disruption, postponement or non-performance, and the procedure to be applied in such cases is determined by the organizer company. Biletico bears no responsibility in this regard.

9.3. For sports competitions, date/time/stadium changes, playing behind closed doors, stand/capacity restrictions, postponement or cancellation may occur due to decisions of the relevant federation, public authority measures, adverse weather, facility/stadium security or operational reasons. These circumstances are beyond Biletico's control.

9.4. If an event is cancelled or rescheduled, only the ticket price is refunded; service fees and other costs are not covered by the refund. For a rescheduled event the ticket remains valid for the new date; a user who cannot attend on the new date may request a refund before the event. Cancellations and date changes are, as a rule, made at least 48 hours before the event.

Article 10 - Governing Law, Competent Court and Entry into Force

10.1. Turkish law applies to disputes that may arise from this Agreement.

10.2. The competent authorities to which a user acting as a consumer may apply are the Consumer Arbitration Committees and Consumer Courts.

10.3. The User declares, accepts and undertakes that they have read all the terms and explanations written in the Preliminary Information Conditions and the KVKK notice, which form an integral part of this agreement, and that they accept all necessary information and contact addresses relating to Biletico, the essential characteristics and content of the service/event subject to sale, the sales price including taxes and any additional costs, information on payment, delivery, performance and the right of withdrawal, complaint resolution methods and all provisions.

10.4. This agreement has been approved by being read, understood and approved electronically by the user, and enters into force as of the moment it is approved.